Archive for August 2006
Verizon, responding to customer complaints, is canceling the surcharge they instituted on August 14. I blogged my complaint about the charge last week.
“We have listened to our customers and are eliminating this charge in response to their concerns,” Bob Ingalls, chief marketing officer for Verizon, said in a statement Wednesday.
Two days after my original post on the surcharge I noticed that someone at Verizon’s headquarters had visited my article. This is further evidence that the voice of bloggers are being heard.
This is a good example of an ISP voluntarily responding to customer pressure in a competitive free-market environment.
